Once on the bus, it takes about an hour to from Queen St to Singaporean immigration at the Singapore end of the causeway. It is at this point you disembark from the bus and carry your luggage through immigration. Departing Singapore is a reasonably painless process, via an organized, air-conditioned terminal. From there you then proceed though the Singaporean terminal, and back onto the causeway to the next bus stop, were, using your existing ticket you get on another bus that will shuttle you on to the Malaysian Immigration terminal.
Once again, you unload your luggage and proceed on to Malaysian immigration and customs. In contrast to the Singaporean terminal, the Malaysian terminal is busier, considerably older, and a lot hotter. Immigration cards need to be filled out for non Malaysians or Singaporeans. As most everyone else doesn't need to fill these out, you can find yourself having to go back a few steps to do paperwork. After the two step process of immigration and customs, travellers can descend the walkway, and find themselves in Malaysia. It is quite noticeable that it looks, smells and feels completely different from Singapore, only two kilometers away!
However, as you quickly adapt to the changed conditions, you will join another queue, to board the third bus on the same S$2.30 ticket. Alternatively, at this point you can walk into central Johor Barhu, to shop or to just look around. As the bus ticket gives continuation onto the Johor Barhu bus terminal on the Northern outskirts of Johor, you can pass straight through to this depot, for departure to all points north. Johor Barhu is popular with Singaporeans who are seeking goods and services either illegal or considerably more expensive at home. It doesn't, however, offer a lot for the foreign tourist, and we think you can see all you need of Johor Barhu, as you pass though it on the bus!